1. Our Products
Although we have made every effort to display the colours accurately, the images of the products on our site are for illustrative purposes only.
We cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products, your products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, dimensions and measurements indicated on our site are approximate.
We can ship orders to most addresses Worldwide.
When you place your order, you will get real-time shipping quotes and an approximate delivery time for your order based on the availability of your items and shipping options you choose. Depending on the shipping option you choose, shipping date estimates will appear on the shipping quotes page.
3. Delivery Times
We aim to deliver orders in Europe within 3-5 days, international orders within 3-10 working days of your order being processed. Please allow an extra working day for deliveries over International Bank Holidays.
Appropriate shipping fees do apply. International shipping charges do not include taxes or duties; please contact your local customs office to request details of these charges. We are unable to change your delivery address once an order has been dispatched. Time is not of the essence in relation to delivery.
4. International shipping policies
If you order products from our site for delivery to an international delivery destination, your order may be subject to import duties and taxes once a shipment reaches your country.
You will be responsible for payment of any such import duties and taxes; AVYNO has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from AVYNO, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any law.
5. Processing Guidelines
All products on the site are subject to availability and payment being received before the order is processed.
AVYNO will contact you if the Products you have ordered is out of stock, or if additional identification is needed for credit card verification.
6. Returns, Refunds and Exchanges
Returns and exchanges are accepted on most products within seven (7) days of receipt for EU customers and fourteen (14) days for international customers, for items that HAVE NOT BEEN OPENED, ALTERED or USED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts. Original shipping charges are non-refundable
Refunds will be credited to your original method of payment within twenty-one (21) days of receipt of the returned Product.
We will do our best to full fill your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.
c) Return/Exchange Process
If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, from the original delivery address. We recommend that you ask the Post Office or other carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
In case of dispute, we also recommend you retain proof of sending. Without this, we cannot refund any money if we do not receive the returned items.
Please Contact Us so we may provide you with a Return Address. All returns must be received by our office within 14 days of receiving your order. Please choose your shipping method accordingly. You will be required to meet all costs incurred in returning the item to us.
7. Damaged or defective goods
At AVYNO, we are committed to selling only high-quality handmade products and accessories. To that end, we employ several quality checks before an item is shipped.
If you have received a damaged or defective item, please Contact Us within forty-eight (48) Hours of receiving the order to be eligible for a refund or exchange for a replacement product.
Payment can be made by Paypal, Visa, Visa Electron, Visa Debit and MasterCard. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorised by the owner of the credit/debit card to use it.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to AVYNO, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using a secure third party online payment gateway that encrypts your card details in a secure host environment.
9. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
10. Entire agreement
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised AVYNO employee.
11. Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
12. Law and jurisdiction
This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts within the United Kingdom. All contracts are concluded in English and no public filing requirements apply.
If you have any questions concerning our Shipping and Returns Policy, please feel free to Contact Us.
These terms and conditions do not affect your legal statutory rights.